when are salaries and grants paid?
your salaries and grants will be paid as soon as they are uploaded by the salary donor and will be announced on the official website of our company or on our official pages on social networking sites once they are launched.
How can I know the available balance on the card?
This is done by going to the nearest port of our ports network spread throughout Iraq and the perform a transaction of a balance inquiry on the POS or call customer service on the number 422 from all networks of Iraq, you will be asked questions to validate the personal information after the conformation of legitimacy our customer care agent can inform you the balance available to the card. You can also download the application (Rafidain) on Android devices and take advantage of the services available in the application, you can download the application from the following link
How can I withdraw funds from my Qi Card or MasterCard?
This is done by going to the nearest Rafidain Bank or port of our ports network spread throughout Iraq and the preform of a withdrawing the amounts in the card through the devices available at the bank or port.
Can I withdraw partial amounts on my Qi Card or MasterCard?
you can do so by going to the nearest Rafidain Bank or port of our ports network spread throughout Iraq and the preform a "cash withdrawal" of the amounts available in your card and use the remaining amount later.
How can I issue a Master Card from Rafidain Bank?
you can go to the issuance centers in the branches of Rafidain Bank dispersed throughout Iraq to issue a card MasterCard
When will the smart card expire?
Qi card expires in a period of 10 years, but for MasterCard cards expires in a period of 3 years.
How much is the commission of the transaction at the merchant port?
the value of the amount of the commission of the trader is 0.003 of the value of the amount withdrawn, which is (3) three thousand dinars only on each withdrawal amount (1000000) million dinars.
How can I know how much the commission of the merchant at the port I receive my salary at?
Dear,The commission will be visible paper receipt of the transaction.
How can I deposit funds to my Qi Card or MasterCard?
you can go to the branches of Rafidain Bank spread throughout Iraq and make a deposit on your card.
Can I shop online or promote Facebook pages through Al Rafidain Bank MasterCard? And how?
Yes, you can use the card by e-shopping by entering the card number and the three-digit number in the back of the card with the date of entry, and we would like to note that the card is not used in any suspicious or unknown sites to avoid any cases of fraud.
I received a MasterCard and I don't know whether it is active or not. And how can I activate it?
When you receive your MasterCard and make the first successful exchange transaction the card is automatically activated.
I lost my Qi card and do not know what to do. Can you help me?
Dear; when you lose your Qi Card Do not panic as it is protected by your fingerprint and cannot be infiltrated at all. So you can go to the issuance centers in the branches of Rafidain Bank spread across Iraq to issue a replacement.
I have received my MasterCard from Rafidain Bank and my name is misprinted. What can I do?
your fund will not be affected when your name is misprinted on the card and for the correction of the misprinted you can go to the issuing center where you have issued the card in the first place and issue a replacement card after modifying your information.
How can I apply for loans to Rafidain Bank?
Dear; you can confirm your inclusion of the loans through the following link:
How can I increase the financial limit of MasterCard to buy online?
You can visit the nearest issuing center and apply for it note that the maximum limit of the purchase on the Internet is 1,000,000 dinars.
I lost my MasterCard and I don't know what to do. Can you help me?
Dear; when you lose your MasterCard card you should call the customer service center 422 who is available 24 hours and immediately to Block it then go to the nearest Rafidain Bank to issue a replacement card
I have lost my MasterCard, and received a message containing a number consisting of four or six digits?
In this case you should call the customer service center 422 immediately because there is someone using your card on the Internet, and the fact that the MasterCard is protected by the system 3D secure, the message you received is to ensure the protection of your account and make sure
I have forgotten/ lost my MasterCard PIN
Dear; when you forget or loss the PIN of your MasterCard card, you should go to the nearest Rafidain Bank to issue a new PIN code.
Is it possible to use the MasterCard of the Rafidain Bank ATMs or outside Iraq?
Yes absolutely, MasterCard is a universal card that you can use in all countries of the world and on devices that support MasterCard system
Not to receive text messages on the mobile when downloading or withdrawing salary for MasterCard holders?
Due to an error in the phone number in the card information. You must call the customer service center 422 to modify the number.
Is there an official application on mobile phones through which MasterCard and QI Card cardholders can access and inquire about their accounts?
indeed, there is an official application of the Rafidain Bank on Android phones and apple through which holders of cards and MasterCard cards (balance inquiry, statement of the last ten movements) by entering the link:
How can I communicate with you?
You can call our Customer Care Center on 422 from all networks 24/7. The service is available 24 hours a day. You can also contact us on our page on Facebook, Twitter or Instagram.
Also you can contact us from outside Iraq on: 009647716404444